Frequently Asked Questions
Everything you need to know about your Moments Condoms order, shipping, and security.
Is the packaging discreet?
Absolutely. We value your privacy. All orders are shipped in plain, unmarked cardboard boxes or mailers with no mention of the product or brand on the outside.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout if you need your order delivered within 1-2 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products rigorously tested for quality?
Yes. Every Moments condom is electronically tested and manufactured to meet strict international quality standards (ISO 4074) to ensure maximum safety and reliability.
Can I return my order?
Due to the intimate nature of our products and health and safety regulations, we cannot accept returns once the packaging has been opened. If you receive a damaged or incorrect item, please contact our support team within 14 days.
How should I store my condoms?
To maintain product integrity, store your condoms in a cool, dry place away from direct sunlight and sharp objects. Avoid keeping them in wallets or cars where temperature fluctuations occur.